An AI voice agent that answers the phone and resolves the call
Callers want a fast, natural answer, not a phone tree. Mercateer picks up instantly, holds a real conversation grounded in your own policies, and hands off to a person with full context when a human is needed.
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The phone line is where good support goes to wait
Callers expect to reach someone fast and leave with an answer. Instead they fight rigid menus, sit on hold, and repeat themselves to every agent. Meanwhile, your team burns its day on the same routine calls.
Hold times and abandoned calls
Every minute on hold pushes callers toward hanging up, and toward a worse opinion of your brand.
Phone trees that frustrate
Press-1 menus route by guesswork, so callers wind through options that never match why they actually called.
Repeating the whole story
When a call is transferred, context is lost and the caller starts over from scratch with the next person.
No coverage after hours
Calls that land overnight or during a rush hit voicemail, and the caller is gone before anyone calls back.
A voice agent that talks like a person and resolves like your best rep
Deploy an AI voice agent that answers every call in a natural conversation, resolves routine requests on the spot, and escalates the rest to a human with the full story already in hand.
One consistent voice on every channel
Natural phone conversations
Callers speak normally and get clear, spoken answers: no menus, no rigid keywords, no waiting for the right option.
Assigned to Mia
Full thread + summary attached
Warm handoff with context
When a call needs a person, Mercateer transfers it with a summary and the full transcript so the caller never repeats themselves.
Grounded in your policies
Every spoken answer is drawn from your help center, docs, and policies, so the agent stays accurate and on-brand on the line.
Call deflection that sticks
Routine calls (order status, hours, returns, account basics) get resolved without ever reaching the queue.
Answered around the clock
Pick up every call at 2 a.m. or in a Monday surge, with no hold music and no voicemail.
One agent, every channel
The same knowledge that powers your voice line also answers on web chat, WhatsApp, Slack, and email.
Put your voice agent on the line in a day
Connect
Point Mercateer at your help center, FAQs, and policies. It learns them and is ready to speak to callers.
Customize
Choose the voice and tone, set guardrails, and decide exactly when a call should transfer to a human.
Deploy
Connect your support number and switch the agent on to start answering live calls.
Improve
Review call transcripts, close knowledge gaps, and tighten answers so more calls resolve on the first try.
AI voice agent for customer service questions
Answer every call, resolve more on the line
Start free and give callers a fast, natural answer instead of hold music.
No credit card required