Never lose another job to a missed call
Answers every call 24/7 in your customer’s language, tells callers what you charge straight from your price book, and books the job on your board. Anyone who asks for a person gets one. Built for HVAC, plumbing, electrical, and contracting shops running one to ten trucks.
Built for your trade
One receptionist that knows the calls your shop actually gets.
HVAC
2 a.m. no-heat calls answered and booked before the caller dials the next shop.
Plumbing
Burst pipes triaged and booked, with your emergency fee stated up front.
Electrical
Panel and no-power calls answered while you’re up a ladder.
Contractors
Bid calls captured before the lead dials the next name.
Property management
Tenant calls become complete work orders, day or night.
Pest control
Treatments quoted and booked into your route days.
Roofing
Storm-night surges answered, every single call.
Restoration
Complete loss intake while the crew rolls.
Never miss a call
Your phone doesn’t keep business hours.
Open 24/7/365
It answers at 2 p.m. and 2 a.m., on Sundays, on the Fourth of July. The same agent every hour of the year.
Every call at once
It can’t be on the other line. When a heat wave or the first freeze lights up your phone, every caller gets picked up at the same time.
No hold queue, no voicemail
Picks up before the second ring, so callers never sit in a queue or get told to leave a message after the tone.
Your customer’s language, every call
The caller’s language, whichever one that is, 30+ in all, answered natively, on the same call, every hour. No transfer, no “press 2,” never an add-on.
It doesn’t just take a message
Answering services take a message. Mercateer answers the price question, books the job, and covers every channel you run.
Price book
Service call: diagnostic
$89Water heater swap, 40 gal
$1,450Main line drain clearing
$349After hours: diagnostic $189
Answers “how much?” from your price book
When a caller asks what you charge, it answers instead of dodging: your trip fee, your flat-rate items, your after-hours rates, spoken from your own price book. Anything that needs eyes on it gets booked as a visit. Your book, your rules, never made-up prices.
Books into your calendar
The call ends with a job booked against your real availability, and your on-call tech gets a text with the summary and the full transcript. Works with the tools that run your schedule, or no software at all; if your schedule lives on paper, it texts you the booking.
Last night
No heat
BookedBurst pipe
DispatchedHang-up
TextedOne front office, every channel
The same agent (same brain, same price book, same calendar) answers your phone, your web chat, your texts, and your email.
“We can have a tech out at 8:00 a.m. Want me to book it?”
Same agent, same price book, same calendar
Missed calls get a text back
A caller who hangs up gets a text in seconds, before they dial the next name on the list.
Missed call · 7:31 p.m.
Texted back in 9sSorry we missed you. What’s going on? We can quote and book right here.
Water heater’s leaking from the bottom.
Booked for 8:00 a.m. tomorrow
Every call on the record
Transcripts and summaries for every conversation, minutes after hang-up.
Call record · 2:14 a.m. · 4 min
No heat: booked the after-hours diagnostic, $189.
“Furnace’s dead and it’s 12 degrees out.”
“I can have a tech out tonight for $189 after-hours.”
“Do it, please.”
Summary and transcript texted to the on-call tech.
See what your phone did
Answer rate, booked jobs, and what came in after hours: counted for you, no report to pull.
Last 30 days
It runs the whole front office
Answering, quoting, booking, dispatching, follow-ups. Pick one and listen in.
Answering
Every channel, before the second ring
Phone callsAnswered 24/7/365How it works
Three steps, no new phone system.
Forward your number
Keep the number you’ve had for 20 years. Works with any phone setup: carrier line, VoIP, or a cell phone.
2:14 a.m. · Incoming call
“Furnace died and it’s 12 degrees out. Can anyone come tonight?”
Load your price book and your rules
What to quote, what to triage, who’s on call. Test it with your own calls before it goes live.
Escalation rules
Live
Flooding or burst pipe
Page the on-call now.
No heat after hours
Offer tonight or 8:00 a.m.
Anything else
Book the first open slot.
Go live
Turn it on or off anytime, and wake up to booked jobs, transcripts, and summaries.
Last night
No heat
BookedBurst pipe
DispatchedHang-up
TextedWhat you get vs. what you’ve got
| Mercateer | Human answering service | Answering it yourself | |
|---|---|---|---|
| Pickup speed | Before the second ring, every call at once | Hold queue when it’s busy | When your hands are free; the rest goes to voicemail |
| After-hours coverage | 24/7/365, same agent | Yes, often at night rates | You, woken up at 2 a.m. Or the call lost |
| Answers “how much does it cost?” | Yes, from your price book, on the call | No, takes a message | Yes, from memory, between jobs |
| Books the job | Yes, on your calendar | Sometimes, if your software allows it | Yes, if the callback connects |
| Your customer’s language | 30+ languages on every call | Sometimes bilingual. Depends who’s staffed | Whatever you speak |
| Price model | Flat published plans with bundled minutes, spam never billed | $300–500/mo plus per-minute fees, and the meter runs on robocalls too | Free, minus the jobs that went to voicemail |
Human answering service figures are typical market rates, not any one provider’s quote.
Common questions
The next call gets answered and booked
Forward your number, load your price book, and go live: every call picked up, every price question answered straight, every job on your board.
No credit card required