Mercateer + WhatsApp
Meet customers where they already message. Connect WhatsApp to Mercateer and the same knowledge-first agent that runs your web widget answers, resolves, and takes action right inside the chat, with every conversation flowing into one shared inbox alongside your other channels.
Agent settings
Model
Instructions
Temperature
Run a resolving AI support agent on WhatsApp
WhatsApp isn't a separate bot to build and maintain. It's the same agent trained on your docs and policies, now answering and acting on the channel your customers already use.
Answer from your own knowledge
The agent grounds every WhatsApp reply in your help center, docs, FAQs, and policies, so customers get accurate, on-brand answers instead of scripted menu trees.
Take action inside the chat
Look up an order, check shipping status, process a refund, or update an account directly in the WhatsApp thread, so routine requests resolve without ever becoming a ticket.
One shared inbox across channels
WhatsApp conversations land in the same shared inbox as your web widget, Slack, email, and voice, so your team works every channel from one place, not five tabs.
Clean handoff to a human
When a chat needs a person, it hands off in the shared inbox with the full WhatsApp thread and a summary attached. The customer never repeats themselves and a teammate picks up exactly where the agent left off.
Consistent everywhere
The agent gives the same grounded answers on WhatsApp as it does on the web, so a customer who switches channels mid-question keeps a single, continuous conversation.
Always-on coverage
Customers messaging on WhatsApp at 2 a.m. or over a holiday get an instant, accurate answer. Up to 80% of routine questions auto-resolve, any hour of the day.
Connect WhatsApp in minutes
No code, no migration project. Connect the channel, point the agent at your knowledge, and go live the same afternoon.
Connect WhatsApp
Link your WhatsApp Business number to Mercateer from the integrations settings and authorize the connection. No developer work or custom build required.
Configure your agent
Point the agent at your help center, docs, and policies, set its tone, choose the actions it can take like order lookups and refunds, and define exactly when it should hand off to a human.
Go live
Switch WhatsApp on and the agent starts resolving messages immediately, with every conversation routed into your shared inbox alongside your other channels.
Measure and improve
Track resolution rate and sentiment in analytics across WhatsApp and the rest of your channels, close knowledge gaps, and watch the agent get sharper week over week.
WhatsApp AI customer support questions, answered
Put a resolving agent on WhatsApp this afternoon
Start building free (no credit card required) or book a demo to see Mercateer answer and resolve real questions on WhatsApp.
No credit card required