Keep every journey on track
Mercateer answers booking and post-booking questions instantly, walks travelers through changes and disruptions, and loops in your team the moment a real person is needed.
Mercateer agent
Typically replies instantly
In travel, a bad answer costs more than a ticket
Demand spikes, strict policies, and anxious travelers mean a slow or wrong answer turns into a chargeback, a complaint, or a lost booking.
Demand spikes overwhelm your team
Holidays, promotions, and weather events flood the queue when guests are most anxious.
Mistakes get expensive fast
A wrong refund window or baggage rule means a chargeback, a complaint, or a lost customer.
Hesitation kills conversions
Unanswered questions about fees and flexibility send shoppers away at checkout.
Answers drift across channels
Web, app, and help center each say something slightly different, eroding trust.
Automate the routine, protect the trust
One consistent voice on every channel
Across the whole trip
Pre-booking, mid-trip changes, and post-trip follow-ups, around the clock and across time zones.
Assigned to Mia
Full thread + summary attached
Smart escalation
Repetitive tickets resolve automatically; complex cases route to a human in your shared inbox.
True to your policies
Answers strictly from your change, cancellation, refund, and baggage rules. No over-promising.
More completed bookings
Instant answers on fees and eligibility cut checkout drop-off.
Live in a day, not a quarter
Connect
Point Mercateer at your help center, policy pages, fare rules, and past tickets.
Tune for travel
Cover changes, cancellations, refunds, baggage, upgrades, and payment issues.
Deploy
Drop the widget into booking, manage-trip, check-in, and support pages.
Improve
Use analytics on top questions and handoffs to shrink escalations through peaks.
Travel teams that trust Mercateer
Built for travel teams keeping every journey on track.
“Mercateer let us put an AI agent in front of customers in an afternoon, and it actually clears the questions that used to pile up in our queue.”
Maya R.
Head of Support
“Setup was painless, and tuning the agent to our brand voice took minutes. It still handles the bulk of our front-line questions.”
Daniel K.
CX Lead
80%
of routine questions auto-resolved
“We looked at heavier platforms and they were overkill. Mercateer gave us a capable agent plus a real handoff path without the bloat.”
Priya S.
VP of Operations
“Our resolution rate climbed week over week as the agent learned from real conversations. The analytics show us exactly what to fix next.”
Tomás L.
Support Operations
“Customers get an answer in seconds at any hour, and the handoffs that do reach us arrive with the full context already attached.”
Aisha N.
Director of Customer Experience
Common questions
Turn guest support into your advantage
Start building free, no credit card required.
No credit card required