End user terms

When you call, chat, or text a business that uses Mercateer, an AI assistant answers on that business’s behalf. RemoteAmbition, LLC, doing business as Mercateer ("Mercateer"), provides the technology; the business you contacted provides the actual services, sets its prices, and decides its policies.

Your relationship for any work, pricing, or services is with the business, not with Mercateer. Mercateer is not a party to any transaction between you and the business.

These terms apply to your use of the assistant. The business’s own terms and policies apply to its services.

Conversations with the assistant are recorded and transcribed so the business can take your message, quote your job, and book your appointment. Where the law requires it, you will hear or see a disclosure at the start; by continuing the conversation after that disclosure, you consent to the recording.

How Mercateer handles conversation data is described in our privacy policy at mercateer.com/legal/privacy. The business you contacted controls that data and its own privacy notice also applies; requests about your information are fastest when sent to the business directly.

The assistant and the business rely on what you tell them: your contact details, your address, and your description of the job or problem. You are responsible for providing accurate information, and estimates and bookings based on inaccurate or incomplete information may change or be cancelled.

Only share what is needed to handle your request. Do not read out payment card numbers or share medical records through the assistant.

Prices the assistant gives are estimates, generated from the pricing information available to it, such as the business’s own price list and typical rates for the area, together with what you tell it about the job. The final price is set and confirmed by the business, and can change once the business sees the actual job.

Appointments the assistant offers are booking requests until the business confirms them. The assistant cannot enter into contracts on the business’s behalf: it takes messages, gives estimates, and schedules requests.

The assistant is an AI system. It works from the information the business has given it, and its answers can be inaccurate, incomplete, or out of date. Its answers are general information, not legal, medical, safety, or other professional advice.

Confirm important details with the business before relying on them. You can ask for a human, request a callback, or contact the business directly at any time.

THE ASSISTANT IS NOT AN EMERGENCY SERVICE AND CANNOT CALL 911 OR DISPATCH EMERGENCY RESPONDERS. If you have an emergency such as a gas leak, fire, downed power line, or medical situation, hang up and call 911 or your local emergency number immediately.

Do not use the assistant to break the law, harass or defraud anyone, or impersonate someone else. Do not attempt to disrupt, manipulate, or extract data from the assistant, interfere with its operation, or use it to harvest information.

Mercateer and the business may end conversations and block access that violates these rules.

If you call or message a business, you may receive texts back on its behalf, such as a missed-call text-back or a booking confirmation. Reply STOP at any time to stop texts from that business’s number, or HELP for help. Message and data rates may apply.

Mercateer provides the assistant as a communication tool on the business’s behalf. Mercateer is not responsible for the business’s services, workmanship, pricing decisions, or policies, and the business is responsible for reviewing and confirming what the assistant communicates for it, as described above.

TO THE EXTENT PERMITTED BY LAW, THE ASSISTANT IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, INCLUDING ACCURACY, AVAILABILITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

To the extent permitted by law: Mercateer is not liable to you for indirect, incidental, special, consequential, or punitive damages arising from the assistant, and Mercateer’s total liability to you for claims arising from the assistant is limited to one hundred US dollars ($100).

These limits do not apply to liability that cannot be limited by law, including liability for gross negligence, willful misconduct, or fraud, and nothing in these terms takes away rights that consumer protection law gives you and that cannot be limited by agreement.

The agreements between Mercateer and the businesses that use it, including our terms of service (mercateer.com/legal/terms) and data processing agreement (mercateer.com/legal/dpa), are contracts between Mercateer and those businesses only. They do not give you any rights against Mercateer, and you are not a third-party beneficiary of them.

The assistant, the chat widget, and the software behind them belong to Mercateer or its licensors. Except for your own conversation, you may not copy, scrape, reverse engineer, or build a dataset or competing product from them.

If you send us feedback about the assistant, we can use it without restriction or compensation.

If you have a dispute with Mercateer about the assistant, contact [email protected] first: most issues are resolved fastest that way, and we will work with you in good faith for 30 days.

Any remaining dispute between you and Mercateer will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this section; hearings can be conducted remotely or in the county where you live; and Mercateer pays the arbitration fees beyond any filing fee the rules require of you. You may instead bring an individual claim in small claims court.

YOU AND MERCATEER WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT DISPUTES BETWEEN US MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. You can opt out of this arbitration section by emailing [email protected] within 30 days of your first conversation with the assistant, stating your name and that you opt out of arbitration.

Disputes with the business you contacted about its services, prices, or work are between you and that business and are not covered by this section.

If part of these terms cannot be enforced, the rest still applies. The sections on quotes and bookings, Mercateer’s role, warranties, limits on liability, disputes and arbitration, no third-party rights, and our content survive the end of any conversation.

These terms are governed by the laws of the State of Florida, except where the law of your place of residence applies to you as a consumer and cannot be displaced. Matters not subject to arbitration belong in the state and federal courts located in Volusia County, Florida, unless the law gives you the right to bring them where you live.

We may update these terms and will post the current version on this page with the date above. Questions about the assistant or these terms can be sent to [email protected]; questions about a business’s services, prices, or policies should go to the business.