Patient answers that never cross the line
Mercateer answers appointment, eligibility, and billing questions instantly from your own policies, stays HIPAA-aware, never gives clinical advice, and hands off to your staff the moment a person is needed.
Mercateer agent
Typically replies instantly
In healthcare, a wrong answer is a real risk
Phones ring off the hook with the same scheduling and coverage questions, while strict privacy rules and clinical boundaries make a slow or careless reply genuinely costly.
Phone lines stay jammed
Appointment requests, hours, and directions flood the front desk, so patients wait on hold and staff fall behind.
Coverage questions create friction
Insurance, eligibility, copays, and referral rules are easy to misread, leading to no-shows and billing disputes.
Boundaries are non-negotiable
Patient information must stay private, and a support reply can never drift into diagnosis or clinical advice.
Resolve the routine, respect the boundaries
Instant practice answers
Hours, locations, insurance accepted, new-patient steps, and prep instructions, grounded in your own pages, day or night.
Assigned to Mia
Full thread + summary attached
Clean handoff to staff
Anything clinical, sensitive, or out of scope routes to your team in a shared inbox with the full conversation attached.
Privacy-aware by design
Built to keep patient details protected and to escalate rather than expose anything that should stay private.
Never gives medical advice
The agent answers only administrative and policy questions and points patients to a provider for anything clinical.
Fewer no-shows
Clear answers on appointments, prep, and coverage up front cut confusion, cancellations, and missed visits.
Live in an afternoon, not a quarter
Connect
Point Mercateer at your help center, FAQ, appointment and insurance policy pages, intake forms, and past patient messages.
Set the guardrails
Cover scheduling, eligibility, billing, and prep, and define exactly what hands off to staff so the agent stays in scope.
Deploy anywhere
Embed the widget on your site and patient portal, and connect email, WhatsApp, and voice for after-hours questions.
Improve
Use analytics on top questions and handoffs to sharpen answers, cut hold times, and lighten the front-desk load.
Built for healthcare teams handling patient questions at scale
of routine questions auto-resolved
answers across web, portal, and messaging
source of truth for every administrative answer
Questions healthcare teams ask before they start
Give patients fast answers without crossing the line
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