The AI receptionist for HVAC that quotes real jobs at your real prices
It answers your line 24/7 by phone, web chat, and text, asks the questions a dispatcher would, and quotes repairs from your own price book. Then it books the job on your calendar and texts you the transcript. Trained for HVAC calls, in 30+ languages, with plans from $99/mo.
2:14 a.m. · Incoming call
“Furnace died and it’s 12 degrees out. Can anyone come tonight?”
What an AI receptionist does on an HVAC line
It isn’t a chatbot bolted onto your website. It’s a front office for your phone line: it answers, quotes, books, dispatches, and writes everything down.
Price book
Service call: diagnostic
$89Capacitor replacement
$249Condenser fan motor
$549After hours: diagnostic $189
Quotes repairs at your prices
It runs on a construction-estimating engine with your price book behind it. A caller asks what a diagnostic costs and hears your number, say $89, or $189 after hours: spoken on the call, not “someone will follow up.”
Texts back every missed call
When a caller hangs up before the pickup, an instant text goes out and the same agent continues the conversation over SMS: same answers, same prices, same calendar.
Missed call · 7:31 p.m.
Texted back in 9sSorry we missed you. What’s going on? We can quote and book right here.
Furnace’s blowing cold air, house won’t warm up.
Booked for 8:00 a.m. tomorrow
Answers 24/7, on every channel
Phone, web chat, and text, picked up around the clock. The July weekend surge and the 2 a.m. no-heat call get the same first-ring pickup.
Dispatches by your rules
You decide what counts as an emergency and who gets paged. A no-heat call below your temperature threshold escalates to your on-call tech; a filter question books for Tuesday morning.
Speaks 30+ languages
Callers are answered natively in their own language, included on every plan, and your summaries still arrive in English.
Shows you every word
Each call produces a transcript and a summary moments after hang-up, so you can audit exactly what was said and what was quoted.
A trades-trained agent, a generic chatbot, and you
| Mercateer | A generic AI chatbot | Answering it yourself | |
|---|---|---|---|
| Picks up your phone line | Yes: voice, plus chat, text, and email | No, it lives in a website widget | Yes, when your hands are free |
| Knows your HVAC pricing | Quotes from your price book, like an $89 diagnostic | Deflects to a contact form | Cold, nobody knows your numbers better |
| Books the job | Onto your calendar, price attached | Collects a lead for you to chase | Yes, if the caller waits for the callback |
| Handles a 2 a.m. no-heat call | Runs your escalation rules and pages on-call | Nobody is behind it at 2 a.m. | Only if the ring wakes you |
| Judges what it can’t see | Books an estimate visit for sight-unseen work | Guesses, or dodges the question | You can hear a failing blower over the phone |
| Cost | Plans $99–399/mo, or per booked call | Often cheap, books little | Free, minus the calls you miss on the job |
Chatbot column reflects typical website chat widgets; details vary by vendor.
How it learns your shop
Most of the setup is writing down what you already know.
Load your price book
Upload your real numbers: the $89 diagnostic, the $189 after-hours rate, your maintenance-plan pricing. The estimating engine turns those line items into spoken quotes on live calls.
Price book
Service call: diagnostic
$89Capacitor replacement
$249Condenser fan motor
$549After hours: diagnostic $189
Set your rules
Draw the lines: which repairs get a price on the phone, which get a booked estimate visit, what counts as an emergency, and who gets paged when one fires.
Escalation rules
Live
Smell of gas
Run the safety protocol.
No heat after hours
Offer tonight or 8:00 a.m.
Anything else
Book the first open slot.
Watch calls become jobs
Forward your line when you’re ready: after-hours only, on overflow, or every call. Bookings land on your calendar, and each call arrives as a transcript and summary you can read on your phone.
Last night
No heat
BookedGas smell
DispatchedHang-up
Textedpickup across phone, web chat, and text
languages spoken natively, included on every plan
starting plan, with per-booked-call pricing available
AI receptionist for HVAC FAQs
Hear it take an HVAC call before you trust it with one
Load your price book, set your rules, and call it yourself. It answers 24/7, quotes your real prices, and books onto your calendar. Plans from $99/mo, no contract, no setup fee.
No credit card required